Download the latest driver, firmware, and software for your HP Officejet J All- in-One Printer is HP’s official website to download drivers free of. Prepare and assemble the physical parts of the HP Officejet J series All-in- One before Load the alignment sheet on the scanner glass for scanning. A ‘No Scan Options’ message displays on the printer when trying to scan with a printer released before

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After completing the software installation, repeat the steps in this document to add Scan to options in the printer xcan panel menu. Align the faceplate over the buttons on the top of the product. The list of recommended drivers for your product has not changed since the last time you visited this page. This process can take several minutes depending on the number of warranties being checked.

HP Printers – ‘No Scan Options’ Message Displays on Printer (Windows) | HP® Customer Support

Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer. Europe, Middle East, Africa. Confirm the following requirements for the scan to email feature. Right-click the scan in the browser window, click Save Picture asand then click Save.

Click the Format menu, and then select PDF. Install the cartridges Raise the top cover of the product. When prompted to confirm, press 1 for Yes, or 2 for No. The product aligns the cartridges.

Repeat this step until all pages or photos are scanned, and then continue to the next step. When used with HP’s HPLIP driver, this printer auto-detects the paper type and ink cartridge type and does appropriate dithering and colour adjustment internally, controlled by the hardware.


Choose a different product series.

Print margins Paper size. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. Place the document or photo that you want to scan on the scanner glass, or load it into the automatic document feeder ADFj500 your printer has one. Continue to the next step.

The new date and time settings appear on the display. Video of scanning with Paint. Confirm that a name for the scanned item is in the Prefix field. Hewlett-Packard this printer’s manufacturer License: Select your operating system and version.

HP Printers – How to Scan (Mac) | HP® Customer Support

If you see a white wrenchPrint and Scan Doctor found an issue and repaired it. HPLIP support and bug tracking system voluntary. How does HP install software and gather data?

Click Send in the bottom right corner of the window, and then click Wcan. Complete these steps before you install the product software on your computer.

The Virtual Agent is currently unavailable. If HP Scan software installs, go to the Are other scanning apps available? Select the checkbox next to Save all items to a single file. HP recommends emptying the output tray frequently. Scan from the printer Embedded Web Server Scan from a local network connected printer to your computer using a web browser such as Internet Explorer or Chrome. If an error displays on the printer when you try to scan, make sure the correct driver is installed, troubleshoot network issues, and make sure the scan to computer connection is enabled.


Click Ecan the device san add the san options to the printer control panel. In the Print and Scan Doctor results screen, view the list of actionable results. Javascript is disabled in this browser.

To view your scan, open the folder in which you saved the scan, and then click the file. One or more of the values entered is not permitted. One or more of the values entered is not permitted.

HP Customer Support – Software and Driver Downloads

Prompt for settings at the time of scan: The HP software required for Scan to Computer could not be located on this computer. Select your printer name in the Scanner san, and then select a scan job type from the Presets menu.

Uninstall the printer software Resolve scan issues by uninstalling the printer software before reinstalling the latest printer software.

Please use the product number and serial numbers of the new product to validate warranty status. Do not load photos in the ADF. Recycle or discard the cartridge alignment sheet.

HP Printers – How to Scan (Mac)

Click Sendand then select Folder. No software or drivers are available for this product with the selected operating system. During the installation, select the Typical or Recommended type of installation when prompted by the software installer.